Capabilities

We are experts in telecom accessories for the business office and call center.

• Plantronics, Jabra, and VXI headsets – authorized for over 25 years.
• Polycom and Konftel audio conference units – authorized for over 15 years.
• Konexx voice recording solutions – authorized for over 15 years.
• Telecom training on telephones, voicemail, conferencing, and more.
• Sourcing and remanufacturing of telephone endpoints for over 15 years.

We make your end-user’s problem our problem.

 Differentiators – Leading the Rest

NRG is a WBE certified diversity supplier, providing telecom hardware program management for enterprise customers.  We differentiate with:

• Multi-national client centric enterprise programs.
• ‘Support ‘til you Smile’ on post-sale set-up, troubleshooting, and warranty.
• ‘As a service’ pricing for headsets and other devices.
• On-site deployment of headsets and telephones.
• IT help desk integration for support on headset related tickets.
• A client specific on-line catalog for easy purchasing.
• EoL extension
• Cost based client pricing.
• Supportive of EDI and supply chain purchasing software integration.

We experience over 2,500 visits per month on our FAQ pages, a testament to NRG’s commitment to be a leading support provider for headsets.

Past Performance – Results of Customer Dedication

• Headset program management for three of Canada’s four national telecoms.
• Four time recipient of the MB Customer Contact Association ‘Supplier of the Year’ as voted on by the members.
• Recognized as one of MB’s Top 50 Fastest Growing Companies.