NRG provides training on the Broadview and Metaswitch hosted PBX platforms. Our training service is client-focused and geared towards increasing your company’s efficiency. This is done by our training experts who will take care of all elements of your hosted PBX training. No longer do you, need to pay for trainers or have them do shipping, receiving, and other miscellaneous tasks when there is no training scheduled.
Using NRG to train your customers helps your account managers transition quicker to the next opportunity and keeps your sales team focused on recurring monthly revenues. When the next call comes in for training, questions about a phone feature, or a need for a headset, just forward your customer to NRG TeleResources, your post-sales customer care department.
Training from NRG is designed with the customer in mind, and we do it all:
Scheduling prior to the cut over date
Populate the portal with the customer information (auto attendant, extensions, etc.)
Two hours of system administrator +2 training via webinar
Flexible end-user training packages
Onsite available for enterprise customers
Additional support after the cut over
All pricing is per extension and easy for the account manager to leverage into the sale.
Additionally, NRG provides customer assistance with headsets and inquiries on system features.
Call us to discuss how we can help your team stay focused on the next opportunity and not get distracted by inquiries from end-users on features or non-recurring items like headsets.
What our customers are saying…
Great training session with Lisa. She was very clear, very thorough. We asked lots of questions, and she was able to provide us with all the answers. Thank you very much for your time and patience today!
Sandi BrownT24 DefenceOttawa, ON
Training was well done and easy to follow. All our questions were answered very clearly. Many new features to learn, but the support is there to help, so we are excited to start with our new phones. Thanks for giving us this training session.
Renald SabourinPIJAC CanadaOttawa, ON
Honestly, the training was great. You helped me find problems I didn’t even know existed, taught me some key things, and were very personable. I kind of wish you also worked for my internet and phone providers. Ha ha!
Phone Training: Thanks Lisa…..you did a great job explaining things to me. I wish all my other endeavors went that smoothly.
Ian KerrLeisure Days RV CentreKingston, ON
The System Admin training session was excellent. I learned the new system and did not feel the stress that normally produces a change like this in a company. You demonstrated a high degree of confidence when you answered our questions and it was really enjoyable the time used for this training. The training was enough to understand the basics of the system and the customer service during and after the training has been great too.
Congratulations for your fantastic services.
The training session with Lisa was very clear and understandable.