The Listening on the Plantronics CS500 Series wireless headset may need to be adjusted to better hear or lower the volume level of your caller.

Set the listening volume:

Look at the bottom panel of your base to locate the listening volume dial.

  1. Make a test call while wearing your headset.
  2. If your callers volume is too quiet or too loud, adjust the listening volume on the base, as illustrated.
  3. While on the call adjust the listening volume dial (1-4) until you are on a setting that is the most optimal level for you to hear the person on the other end.
  4. When finished, end the call.

Note:  If after completing the reset the problems persists, please contact
NRG TeleResources for further assistance.
888-753-7300   |