The microphone on the Plantronics CS500 Series wireless headset may need to be adjusted based on your talking volume level.

Set the microphone volume:

Look at the bottom panel of your base to locate the microphone volume switch.

  1. Make a test call while wearing your headset.
  2. If your speaking volume is too quiet or too loud, adjust the microphone volume on the base, as illustrated. Ensure the listener does not adjust their own volume.
  3. While on the call adjust the microphone volume dial (1-6) until you are on a setting that is the most optimal level for the person on the other end.
  4. If you are experiencing feedback/echo turn down the microphone volume button to a point that the feedback/echo goes away and your voice is not to low for your caller.
  5. When finished, end the call.

Note:  If after completing the reset the problems persists, please contact
NRG TeleResources for further assistance.
888-753-7300   |